Privacy
This policy explains how Endress Hauser handles business contact information and technical inquiry context submitted through this website. The site serves industrial buyers, engineers, maintenance teams and quality personnel who request information about process instrumentation, sensors, transmitters, analytical instruments, calibration or application support.
We may collect the information you provide in forms, including name, work email, company, request type and message details. Your message may include instrument tags, process conditions, calibration requirements, product categories, application notes or service history. You should avoid sending confidential plant drawings, personal data about unrelated individuals or regulated information unless a formal exchange channel has been established.
Submitted information is used to respond to product, service and application requests. It may help route your inquiry to a technical reviewer, prepare a quotation discussion, clarify a calibration scope, identify missing application details or follow up on documentation requirements. The information may also be used to improve the clarity of website forms and support content.
Business inquiry information may be shared with appropriate sales, service or technical support personnel who need it to respond. It may be retained with the communication record so later discussions can reference the same product or service context. Retention depends on business need, legal obligations and the status of the inquiry or transaction.
You may request correction or deletion of business contact details when retention is no longer required for the inquiry, service record or legal obligation. You may also ask that a request be closed if you no longer need a response. To help us locate the record, include the email address, company and approximate date of submission.
Endress Hauser uses reasonable measures to protect submitted information, but no website form can guarantee absolute security. If your application involves sensitive operating data, export-controlled information, safety documentation or proprietary process details, ask for an appropriate secure exchange method before sending those materials.
Use the contact page if you need to update, clarify or close a business inquiry record.
Contact the support desk